Returns & Exchanges
Due to the perishable nature of our artisanal baked goods, we cannot accept physical returns once items leave our bakery. However, we are committed to your satisfaction and will provide a full refund or replacement if your order arrives damaged or fails to meet our quality standards.
Document the Issue
Take clear photos of the product and packaging immediately upon arrival if there are any signs of damage or quality concerns.
Contact Our Team
Email our customer support within 24 hours of delivery at [email protected] with your order number and the attached photos.
Quality Review
Our pastry team will review your claim within 1 business day to determine if the issue was caused by transit or a production error.
Resolution
Once approved, we will either rush-ship a fresh replacement of your baked goods or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing